FAQs Frequently Asked Questions

Product Related

I am new to Essential Oils. How do I use them?

Essential Oils are natural extracts from different parts of plants such as flowers, stems, roots, fruits, etc. These are natural organic compounds that carry tremendous healing benefits. Essential oils are widely used for immense health, beauty, and emotional benefits. Please check our list of Organic Essential Oils here and Natural Essential Oils here. You can read more about different ways to use essential oils here.

Which essential oils would you recommend for beginners?

Our most popular Essential Oils among beginners are Top Five Essential Oil Set, Lavender, Lemon, Sweet Orange, Peppermint, Frankincense, Rosemary, Geranium, Tea Tree and Bergamot among others. However, there is no rule for which oils to begin with as a lot depends on your personal preference for aroma, e.g., citrusy, floral, woody, etc., and your objective, e.g., relaxation, sleep aid, skincare, haircare, perfumery, etc.

Why are your Essential Oils so expensive?

Firstly, not all Essential Oils are expensive. However, we do agree that some rare ones are pricey. The price of the oil depends upon several factors.

  • Cost of the underlying plant - If the plant or tree is expensive, its oil becomes expensive e.g., , e.g., Sandalwood, Agarwood (Oudh), Rose, etc.
  • Yield of the oil from the plant – If the yield is low, we need to use a lot of plant material to get a small amount of Essential Oil, making it more expensive.
  • Seasonal factors – If the crop is good and abundant, the cost of Essential Oil is low, whereas if the produce is purchased off-season, the cost increases.

Aroma Tierra essential oils are 100% pure and natural and are extracted from very high-quality crop produce. It is very easy to reduce the prices by using secondary grade plant materials, mixing solvents, etc. However, we have an unwavering commitment to purity, and we try our best to keep prices low without compromising quality. If you are finding cheaper products in the market, you might want to read about identifying pure products here

How do I know if your Essential Oils are authentic?

All our Essential Oils are 100% pure and natural. We do not add any chemicals, synthetic fragrances, base oils, solvents, or even preservatives. We only work with carefully handpicked partners, and plantations focused on quality and purity. Further, all our oils are rigorously tested to ensure purity and potency. Our organic range is Certified Organic by ECOCERT, a globally reputed certification body from France.

What is the difference between Organic and Natural oils?

Aroma Tierra offers two product ranges for Essential Oils - Organic and Natural. Oils in both these ranges are 100% pure, natural, undiluted, and free from chemicals, solvents, additives, and preservatives. The key difference is that the produce/plant used for the extraction of organic oil is from organic cultivation (free from any pesticides, chemical fertilizers, etc.) where as the produce/plant for the natural oil is from conventional farming. Aroma Tierra Organic Essential Oils and Aroma Tierra Organic Face & Body Oils are Certified Organic by ECOCERT, a globally reputed certification body for Organic Certification from France.

What is the difference between your Essential Oils and the Aroma Oils available commonly?

The key difference is that Essential Oils are natural and are extracted from plants, whereas Aroma Oils or Fragrance Oils are synthetic and made using aromatic chemicals. Essential Oils carry the immense therapeutic benefits of the underlying plant; in contrast, Aroma Oils do not carry any therapeutic benefits and quite often even have some harmful ingredients.

Aroma Oils are widely available and are significantly cheaper than pure Essential Oils, as it is far cheaper to produce the Aroma Oils synthetically. Aroma Oils are a good alternative when low cost is crucial, and the natural benefits are not so important, for instance, in making cheap perfumes, floor cleaners, dishwashers, candles, etc. We often see some brands or sellers marketing Aroma Oils as natural Essential Oils, which is unfortunate and misleading. You can find some information on identifying authentic Essential Oils from fake/adulterated ones here.

Are your oils therapeutic grade?

Therapeutic grade is not an industry-standard term or a scientific term. In common parlance, it means pure and undiluted oils with potent medicinal properties. Going by this definition, the answer is “Yes” - all our Essential Oils are 100% pure, natural and undiluted, and carry untampered characteristics and benefits from the underlying plant. Many aromatherapists and medical practitioners use our oils and are satisfied with the quality and potency.

Are your Essential Oils edible?

Aroma Tierra Essential Oils are 100% pure and natural extracts from plants, without any dilution or additives. Therefore if the plant can be taken internally, its Essential Oil can be taken internally too. It is important to understand that Essential Oils are very concentrated, and they are NOT foods. If used for internal consumption, one should know proper usage and dilution required. Some Essential Oils such as clove, cinnamon, thyme, oregano, rosemary etc. are commonly used for food flavorings and seasonings. However, not all plants are fit for ingestion e.g., some oils such as wintergreen, marjoram, etc. are not fit for internal consumption.

Are Essential Oils safe to apply on skin?

All our Essential Oils are 100% pure and natural with no synthetic additives. What this also means is that they are highly concentrated and potent. Most Essential Oils are safe for topical application if diluted with a carrier oil, cream base, moisturizer, etc. As a thumb rule, 0.5-2% dilution in a carrier oil is a common way of using Essential Oils. The most preferred oils for dilution are Fractionated Coconut Oil, and Jojoba Oil, as these don't have a strong aroma of their own. We recommend doing a patch test before using an oil for the first time on the skin.

Can I use Essential Oils if I have a medical condition?

The effect of Essential Oils varies with the method of use and from person to person. We recommend to always consult a medical practitioner or a certified aromatherapist if you are pregnant, lactating, or in case of any other medical condition.

Can Essential Oils be used during pregnancy or while nursing?

The effect of Essential Oils varies with the method of use and from person to person. We recommend to always consult a medical practitioner or a certified aromatherapist if you are pregnant, lactating, or in case of any other medical condition.

What is a Carrier Oil?

Carrier Oils, also known as base oils or vegetable oils, are derived from the fatty portions of plants such as seeds or nuts, usually by grinding or pressing. Carrier Oils, unlike Essential Oils, are not volatile and do not have a strong aroma. Some Carrier Oils are odorless, but most have a faintly nutty or sweet aroma. Examples of Carrier Oils are sweet almond, apricot, coconut, jojoba, wheat germ, sunflower, olive, etc. Carrier Oils offer several benefits for skin & hair, such as moisturizing, nourishing, healing, anti-aging, etc. As its name implies, Carrier Oils are used to dilute Essential Oils before skin application as they “carry” the Essential Oil onto the skin.

How are your Carrier Oils different from the ones in the grocery store?

The key difference is that Aroma Tierra Carrier Oils are cold-pressed, not refined, non-deodorized, and non-decolorized to retain maximum nutrients and benefits of the seeds or nuts in the oil. In contrast, the commonly available vegetable oils in the market are mostly refined and deodorized. The oils are refined to increase the smoke point and make them more suitable for high-temperature cooking (particularly frying). However, the refining process destroys most of the vital phytonutrients in the oil and makes it less nutritive and beneficial. Further, some commonly available oils are often blended or diluted with cheaper oils, such as mineral oil, that act as fillers. We recommend to always familiarize with the ingredient list before buying products for food, skincare, or wellness.

Our Carrier Oils are cold-pressed and virgin with no processing, refining, or blending. Cold-pressing means there is no heat treatment during the extraction, thereby ensuring that all natural nutrients are retained in the oil. Lastly, we only use high-quality (grade A) produce for the extraction of our oils. See our full range of Carrier Oils here.

What do you mean by Cold-pressed Carrier Oil?

Carrier Oils are often extracted using grinding or milling process, which involves high temperatures. Exposure of the oil to high temperatures can damage its many nutrients, thereby compromising its natural properties and making it less effective. Cold-pressing is a technique to extract the oil while maintaining a low temperature. Cold-pressing extraction, therefore, results in the highest quality oil and ensures that all natural nutrients and benefits are retained in the oil. All Aroma Tierra Carrier Oils are 100% pure, natural, free from any additives, and extracted by the Cold-pressed method.

How to best store Essential Oils?

Essential Oils contain volatile compounds that may get damaged by exposure to sunlight. Therefore, they should always be stored in dark glass bottles away from sunlight and heat. Aroma Tierra Essential Oils come in purposely designed violet glass bottles to ensure long shelf life and high potency of the oil. You can find an interesting note about this here.

Are your products tested on animals or contain animal ingredients?

We love animals. We neither have any ingredients derived from animals in our products nor test our products on animals. All Aroma Tierra products are cruelty-free, vegan, and environment friendly.

Are your oils free from chemicals such as SLS, SLES, Parabens, Phthalates, etc.?

Yes, all our products are completely free from SLS, SLES, parabens, phthalates, heavy metals, preservatives, and other synthetic additives. None of Aroma Tierra products are subjected to any post-processing, refining, diluting, or any other treatment. They are 100% pure & natural extracts from the plant.

Where do you source your oils from?

We always strive to offer the best to our customers and put in great efforts to handpick farms, plantations, and partners for our products. Our current range is extracted in more than 35 different countries globally, depending on where the source plant grows best. For example, our citrus oils such as lemon and bergamot are from Italy, spices such as clove and cardamom are from India, rose is from Bulgaria, and the Rosehip oil is from Chile!

What is ECOCERT?

ECOCERT is globally one of the most reputed certification organizations from France. It is also one of the largest organizations with operations in over 130 countries. ECOCERT is arguably one of the most stringent bodies for organic certification. For Aroma Tierra’s organic range, ECOCERT auditors do a deep dive into the entire supply chain to ensure:

  • Strict adherence to organic requirements (e.g., non GMO seeds, farm to be organic for 3 years, processing in an organic way without using solvents, etc)
  • Products are of exceptionally high quality with absolutely no contamination
  • Complete traceability of the products from the farm to the customer
  • Accurate claim on product labels for the transparency for the customers (e.g., 100% organic or 95% organic)

Order/Payment Related

How can I place an order?

You can place your order right here on the website by adding products to your cart and proceeding with checkout. Alternatively, you can place your order via the chat option on the website, call us, or reach us on Whatsapp at +971 52 308 2522. We can also take your order over email – just send in your order and shipping details to customercare@aromatierra.com

Do you have a physical store?

Yes, you can visit to check out the Aroma Tierra top products in several stores, such as Dr. Nutrition store in Dubai Mall, DHTC in Za'abeel, Let's Organic Store in Al Wasl area, Dr. Nutrition store in Al Barsha or Al Ghurair Malls. Alternatively, you can place an order online from our website (www.aromatierra.com) by adding products to your cart and proceeding to checkout. We offer fast delivery and multiple payment options.

Can I place my order over the phone?

We will be glad to assist you with your order over phone. Please call us or reach us on whatsapp at +971 52 308 2522

Do I need to create an account to place orders on your store?

No, there is no requirement to create an account to place your order. You can place your order as a guest. However, it is advisable to create an account as it will make ordering in the future easier by storing your details in the system. In addition, by signing up, you will be auto-enrolled to our Rewards Program, where you can earn Green Points for every purchase and redeem points for attractive discounts and gifts.

What do I do if there’s something wrong with my payment?

We are sorry if you faced any inconvenience. Please write to us at customercare@aromatierra.com and we will sort the issue for you immediately. Alternatively, you can call us or reach us on Whatsapp at +971 52 308 2522

Can I pay by Cash on Delivery?

Yes, we offer cash on delivery for orders within UAE. For orders outside, UAE we currently accept only online payment.

Do you have a minimum order?

No, we do not have a minimum order quantity.

How can I cancel my order?

If you would like to revise or cancel your order, simply write to us at customercare@aromatierra.com with the required changes. Please note that we try to ship the order as soon as possible (within hours of placing the order), so we request you to make any revisions/cancellations as quickly as possible.

Delivery/Logistics Related

Where do you ship to?

We ship everywhere in UAE, other countries in the Middle East as well as to countries across the globe.

When will I get my order?

Orders within UAE - All orders placed before 5 PM from Sat-Thu (before 2 PM during Ramadan) are dispatched on the same day and will be delivered in the next 1-2 days. All orders placed after 5 PM from Sat-Thu (after 2 PM during Ramadan) are dispatched the next day and delivered in the following 1-2 days. Orders placed on Friday or on national holidays, will be dispatch the next working day and will be delivered in the following 1-2 days.

International Orders - We usually ship international orders on priority within 1-2 days of receiving the order. Usually, the delivery happens within 1-2 weeks, however, the shipping time varies from destination to destination. Shipping times also vary depending on the customs and port processing of the country. We usually track the order (and share the tracking number on request) to ensure a smooth and quick delivery.

Can I schedule my order delivery for a later date?

Sure, you can place an order and schedule delivery for a later date. You may either leave an ‘order note’ while placing the order online, or you can write to us at customercare@aromatierra.com with your order details. You can also reach us on call or Whatsapp at +971 52 308 2522.

Refunds/Returns Related

Can I return and get a full refund?

Our oils are personal care products and once sold, we cannot offer it to another customer. Therefore, we are not in a position to accept returns or exchanges.

Having said that, if your shipment was damaged or if you received something different from what you ordered, we apologize for the inconvenience. We will surely assist you and refund/exchange as required. In such a case, please write to us at customercare@aromatierra.com with your order details and the issue faced. To the extent possible, we request you to keep the product unopened and in the original box.

Can I exchange my product for another oil?

Our oils are personal care products and once sold, we cannot offer it to another customer. Therefore, we are not in a position to accept returns or exchanges.

Having said that, if your shipment was damaged or if you received something different from what you ordered, we apologize for the inconvenience. We will surely assist you and refund/exchange as required. In such a case, please write to us at customercare@aromatierra.com with your order details and the issue faced. To the extent possible, we request you to keep the product unopened and in the original box.