FAQs | Aroma Tierra

+971 52 308 2522

UAE:

  • Deliver in 1-2 days
  • Next day delivery for orders before 3 pm
  • No delivery on Friday

International (outside UAE):

  • Deliver in 1-2 weeks

Fast delivery

UAE:

  • Orders > AED 200, shipping is FREE
  • Orders < AED 200, shipping is AED 16

Middle East:

  • Orders > $275, shipping is FREE
  • Orders < $275, shipping is $17

USA, Canada, Europe, UK, Australia, New Zealand:

  • Orders > $275, shipping is FREE
  • Orders < $275, shipping is $35

Asia (India, China, Singapore, HK, South East Asia):

  • Orders > $275, shipping is FREE
  • Orders < $275, shipping is $27

Please click here for the complete list

FREE shipping

UAE:

  • Cash on delivery accepted
  • Credit/Debit card accepted

International (outside UAE):

  • Credit/Debit card accepted
  • COD not available, Pre-payment required

Cash & Card

FAQs

Product related

Essential oils are natural extracts from plants – usually by steam distillation. They not only have great aromas but also offer loads of beauty and wellness benefits. You can see our list of oils here. You can read more about different ways to use essential oils here. Lastly, there is loads of information on the internet that you can refer.

There is no rule for which oils to begin with – it depends a lot on your personal preference for aroma (citrusy, floral, woody, etc.) and on your objective (relaxation, massage, beauty, etc.). Having said that, the most popular ones that we think are a must have for all essential oil users are Lavender, Frankincense, Lemon, Rosemary, Sweet Orange, Peppermint, Geranium, Cedarwood, Tea tree and Bergamot among others.

Firstly, not all essential oils are expensive. However, we do agree that some rare ones are pricey. The price of the oil depends upon several factors

  • How expensive the underlying plant is?
  • How much oil can you get from the plant (basically the yield) – If the yield is low, you have to use a lot of plant material to get small amount of essential oil making it more expensive
  • Seasonal factors – if the crop is good, the plant is abundant and cheap and we can make essential oils easily. If we have to buy the plant off-season it turns out to be more expensive

Aroma Tierra essential oils are 100% pure and natural and are extracted from very high quality crop produce. It is very easy to reduce the prices by using secondary grade plant materials, mixing solvents, etc. However, we have an unwavering commitment to purity and we try our best to keep prices low without any compromise on quality. If you are finding cheaper products in the market you might want to read about identifying pure products here

All our essential oils are 100% pure and natural. We do not add any chemicals, synthetic fragrances, base oils, solvents or even preservatives. We only work with carefully handpicked partners and plantations focused on quality and purity. Further, all our oils are rigorously tested to ensure purity and potency. We are happy to provide more information and test results for our oils on request.

Both our organic and conventional ranges are pure and natural. In both cases, the oils is 100% extracted from plant material with no solvents, chemicals, preservatives or other additives. The only difference is that for the Organic range, the plant material used is from organic cultivation (free from any pesticides, chemical fertilizers, etc.). Our organic range is certified organic by ECOCERT which is a well-known French body for organic certification.

Therapeutic grade is not an industry standard term or a scientific term. In common parlance it simply means pure and free from contamination. Going by this definition the answer is “Yes” - all our oils are pure and natural and carry untampered characteristics and benefits from the underlying plant. Many aromatherapists and medical practitioners have used our oils and are satisfied customers.

Our essential oils are 100% pure and natural extracts from plants – so technically they are edible organic matter. Some essential oils such as clove, cinnamon, thyme, oregano, etc. are commonly used for food flavorings and seasonings. Having said that, not all plants are fit for ingestion – some oils such as wintergreen, marjoram, etc. are not fit for internal consumption. It is important to understand that essential oils are very concentrated and they are NOT foods. If used for internal consumption, one should know proper usage and dilution required.

All our essential oils are 100% pure and natural with no synthetic additives. What this also means is that they are highly concentrated and potent. Most essential oils are safe for topical application if diluted with a carrier oil, cream base, moisturizer, etc. As a thumb rule, 0.5-2% dilution in carrier oils is a common way of using essential oils. When starting with any new essential oil, we recommend applying on a small area to check if it suits the skin/hair (a patch test) – only when satisfied start using on the skin.

The effect of essential oils varies widely with the method of use and from person to person. Please always consult a medical practitioner or a certified aromatherapist if you are pregnant, lactating or in case of any other medical condition.

The effect of essential oils varies widely with the method of use and from person to person. Please always consult a medical practitioner or a certified aromatherapist if you are pregnant, lactating or in case of any other medical condition.

Carrier oils, also known as base oils and in some cases vegetable oils, are derived from fatty portions from plants – usually by grinding or pressing. Carrier oils, unlike essential oils, are not volatile and do not have strong aroma. Some carrier oils are odourless, but most have a faintly sweet and nutty aroma. Examples of carrier oils are sweet almond, apricot kernel, evening primrose, jojoba, wheat germ, sunflower, olive, etc. Carrier oils offer loads of benefits for skin and hair such as moisturizing, nourishing, healing, anti-ageing, etc. Carrier oils are used to dilute essential oils and absolutes before applying to the skin as they “carry” the essential oil onto the skin. Essential oils are often added to carrier oils to impart aroma and their healing properties.

Often, carrier oils are extracted using grinding or milling which involves high temperature. This can break many nutrients in the oils thereby destroying their natural properties and making them less effective. Cold pressing is a technique to extract carrier oils from plants while maintaining low temperature. Cold pressing therefore results in highest quality oil and ensures all natural properties and benefits are retained in the oil. All Aroma Tierra carrier oils are 100% natural, free from any additives, and extracted by cold-pressed method.

Essential oils contain volatile compounds that may get damaged by exposure to sunlight. Therefore, they should always be stored in dark glass bottles away from sunlight and heat. Aroma Tierra essential oils come in specially designed violet glass bottles to ensure long shelf life. You can find an interesting note about this here.

No, we do not test any of our products on animals. Currently, none of our products contain any ingredients derived from animals. All our products are environmentally friendly and cruelty free.

Yes, our products are completely free from SLS, SLES, Parabens, Pthalates, Heavy metals, Preservatives, and any other synthetic additives. Our oils are not subjected to any processing, refining, blending, mixing or any other treatment. They are pure natural extracts from the source plant.

We always strive to offer the best to our customers and put in great efforts to handpick farms, plantations and partners to source our oils. Our current range is extracted in 35 different countries across the globe, depending on where the source plant grows best – for example, our citrus oils such as lemon and bergamot are from Italy, spices such as clove and cardamom are from India, rose is from Bulgaria and the Rosehip oil is from Chile!

The key difference is in purity in terms of natural vs. synthetic. Fragrance oils or Aroma oils are synthetic oils that are made using aromatic chemicals usually to mimic a natural essential oil or to create a blended aroma. These are very commonly available and are significantly cheaper than natural essential oils. Needless to say, fragrance oils do not carry the benefits of natural oils and quite often even have some harmful ingredients. Fragrance oils are a good alternative when low cost is key and the natural benefits are not so important, for instance, in making cheap perfumes, floor cleaners, dishwashers, candles, etc. We have also seen some brands/sellers marketing them as natural essential oils which is unfortunate. You can find some information on identifying real essential oils from fake/adulterated ones here.

The commonly available vegetable oils in the grocery are refined to increase the smoke point and make them more suitable for high temperature cooking (particularly frying). However, refined oils do not carry all the natural fatty acids and other nutrients that were present in the original virgin oil. Moving on from cooking oils, the body oils/massage oils (even baby oils) that are usually available are usually a blend of the key oil with a cheap base oil, most commonly with mineral oil.

Our carrier oils are cold-pressed and virgin with no processing, refining or blending. Cold-pressing means there is no heat treatment during the extraction thereby ensuring all natural nutrients are retained in the oil. Lastly, we only use high quality (grade A) produce for extraction of our oils. See our full range of carrier oils here.

ECOCERT is one of largest organic certification organization, based in France and with operations in over 80 countries. ECOCERT is arguably one of the most stringent bodies for organic certification. For Aroma Tierra’s organic range, ECOCERT auditors do a deep dive into the entire supply chain to ensure absolutely no contamination and the best organic product from farm to the customer.

Order/Payment related

You can place your order right here on the website. Alternatively, you can call us or reach us on whatsapp at +971 52 308 2522. We can take your order over email too – just send in your order and shipping details to customercare@aromatierra.com

Our office is located at Business Bay in Dubai. Our products are available in several boutique stores, spas and other retail outlets. Having said that, we are largely an online company and the best way to order from us is to place your order online and receive the shipment in the comfort of your home.

We will be glad to assist you with your order over phone. Please call us or reach us on whatsapp at +971 52 308 2522

No, there is no requirement to create an account to place your order. You can place your order as a guest. However, it is advisable to create an account as it will make ordering in the future easier by remembering your details.

We are sorry if you faced any inconvenience. Please write to us at customercare@aromatierra.com and we will sort the issue for you immediately. Alternatively, you can call us or reach us on whatsapp at +971 52 308 2522

Yes, we offer cash on delivery for orders within UAE. For orders outside, UAE we currently accept only online payment.

No we do not have a minimum order quantity. In case you are looking for wholesale/bulk orders please write to us here

In case you would like to revise or cancel your order, simply write to us at customercare@aromatierra.com with the required changes. Please note that we try to ship the order as soon as possible (within hours of placing the order) – so we request you to make any revisions/cancellations as soon as possible.

Delivery/Logistics related

We ship everywhere in UAE, other countries in the Middle East as well as to countries across the globe. Please find the full list of countries we ship to here

We offer FREE delivery for all order above AED 200 within UAE. For orders below AED 200, our delivery charges are only AED 16. For international orders our delivery charges are listed below:

Region Countries Shipping charge
For order value < $275 For order value > $275
Middle East Bahrain $ 17 FREE
Jordan $ 17 FREE
Kuwait $ 17 FREE
Lebanon $ 17 FREE
Oman $ 17 FREE
Saudi Arabia $ 17 FREE
North America Canada $ 35 FREE
USA $ 45 FREE
Mexico $ 35 FREE
Europe Albania $ 45 FREE
Austria $ 35 FREE
Belgium $ 35 FREE
Bosnia & Herzegovina $ 45 FREE
Bulgaria $ 35 FREE
Croatia $ 45 FREE
Cyprus $ 35 FREE
Czech Republic $ 35 FREE
Denmark $ 35 FREE
Estonia $ 35 FREE
Finland $ 35 FREE
France $ 35 FREE
Georgia $ 45 FREE
Germany $ 35 FREE
Gibraltor $ 35 FREE
Greece $ 35 FREE
Hungary $ 35 FREE
Iceland $ 35 FREE
Ireland $ 35 FREE
Italy $ 35 FREE
Latvia $ 35 FREE
Liechtenstein $ 35 FREE
Lithuania $ 35 FREE
Luxembourg $ 35 FREE
Malta $ 35 FREE
Moldova $ 45 FREE
Monaco $ 35 FREE
Netherlands $ 35 FREE
Norway $ 35 FREE
Poland $ 35 FREE
Portugal $ 35 FREE
Romania $ 35 FREE
Slovakia $ 35 FREE
Slovenia $ 35 FREE
Spain $ 35 FREE
Sweden $ 35 FREE
Switzerland $ 35 FREE
Turkey $ 35 FREE
Ukraine $ 35 FREE
United Kingdom $ 35 FREE
Vatican City $ 35 FREE
Australia Australia $ 35 FREE
New Zealand $ 35 FREE
Asia Afghanistan $ 17 FREE
Azerbaijan $ 45 FREE
Bangladesh $ 27 FREE
Bhutan $ 27 FREE
Brunei $ 17 FREE
Cambodia $ 27 FREE
China $ 27 FREE
Hong Kong $ 27 FREE
India $ 27 FREE
Indonesia $ 27 FREE
Japan $ 27 FREE
Kazakhstan $ 45 FREE
Kyrgyzstan $ 45 FREE
Laos $ 27 FREE
Malaysia $ 27 FREE
Mongolia $ 45 FREE
Nepal $ 27 FREE
Pakistan $ 27 FREE
Philippines $ 27 FREE
Singapore $ 27 FREE
South Korea $ 27 FREE
Sri Lanka $ 27 FREE
Taiwan $ 27 FREE
Tajikistan $ 45 FREE
Thailand $ 27 FREE
Uzbekistan $ 45 FREE
Vietnam $ 27 FREE
South America Argentina $ 45 FREE
Brazil $ 35 FREE
Chile $ 45 FREE
Colombia $ 45 FREE
Paraguay $ 45 FREE
Uruguay $ 45 FREE
Africa Egypt $ 17 FREE
Ethiopia $ 45 FREE
Ghana $ 45 FREE
Kenya $ 45 FREE
Madagascar $ 45 FREE
Maldives $ 45 FREE
Mali $ 45 FREE
Mauritius $ 45 FREE
Morocco $ 45 FREE
Nigeria $ 45 FREE
Rwanda $ 45 FREE
Seychelles $ 45 FREE
South Africa $ 35 FREE
Tanzania $ 45 FREE
Tunisia $ 45 FREE
Uganda $ 45 FREE

For orders within UAE, we ship all orders placed before 5 PM (before 2 PM during Ramadan) on the same day. The order should get delivered on the next day. For orders placed after 5PM (after 2 PM during Ramadan), orders are shipped the next day and delivered the day after.

For international orders, we usually ship within 1-2 days of receiving the order. However, shipping times vary depending on customs and port processing of the country. We usually track the order (and share the tracking number on request) to ensure smooth and quick delivery.

Sure, you can place and order and schedule delivery for a later date. You may either leave an ‘order note’ while placing the order online, or you can write to us at customercare@aromatierra.com with your order details. You can also reach us on call/whatsapp at +971 52 308 2522. Lastly, our logistics partner will call you to schedule a convenient time for delivery. You can also tell them your preferred day/time on the call.

Refunds/Returns

Our oils are personal care products and once sold, we cannot offer it to another customer. Therefore, we are not in a position to accept returns or exchanges.

Having said that, if your shipment was damaged or if you received something different from what you ordered, we apologize for the inconvenience. We will surely assist you and refund/exchange as required. In such a case, please write to us at customercare@aromatierra.com with your order details and the issue faced. To the extent possible, we request you to keep the product unopened and in the original box.

Our oils are personal care products and once sold, we cannot offer it to another customer. Therefore, we are not in a position to accept returns or exchanges.

Having said that, if your shipment was damaged or if you received something different from what you ordered, we apologize for the inconvenience. We will surely assist you and refund/exchange as required. In such a case, please write to us at customercare@aromatierra.com with your order details and the issue faced. To the extent possible, we request you to keep the product unopened and in the original box.