Shipping Policy

Thank you for shopping at Aroma Tierra. We are grateful for your continued trust and support

COD 

  • We offer Cash on Delivery service only in UAE. All other orders need to be prepaid. 
  • Please note that if a customer has once returned or cancelled an order, we do not offer Cash on Delivery option on any subsequent orders.

Locations

  • We ship to most countries including GCC countries, USA, Canada, Europe and South Asia. If you cannot find your shipping destination in the address form during checkout, please write to us at customercare@aromatierra.com and we will be delighted to find a solution for you. 
  • Please note that Aroma Tierra does NOT deal with or provide any services or products to any of OFAC sanctions countries in accordance with the laws of United Arab Emirates. 

Lead Time

  • UAE: All orders are shipped within 1-2 days of placing the order. In case of any exceptional circumstances that may cause delay in shipping, our customer service team will contact you about your order. 
  • Outside UAE: All orders are shipped within 1-3 days of placing the order. In case of any exceptional circumstances that may cause delay in shipping, our customer service team will contact you about your order.

Tracking

Discounts

  • Shipping charges are as per shown on the website during checkout.
  • We offer free shipping in UAE for all orders (no minimum order) and outside UAE for orders above AED 1000.
  • We may offer further discounts on shipping charges from time to time.
  • We reserve the right to change the shipping charges and/or the discounts and offers without prior notice.